{"xsrfToken":"5e385c031c923452edaf95df429708afaba0d3b5_lout","branding":{"id":"1","key":"cs","name":"Exaba Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/760e0c49-480b-4a06-905b-2bbf457adfd3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2ZmViYy0yOGE2LTQzYWItYjE1OS0zMjU1ZjZkMTQyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2MGUwYzQ5LTQ4MGItNGEwNi05MDViLTJiYmY0NTdhZGZkMyI6WyJyZWFkIl19LCJleHAiOjE3NDc0NjQxOTYsIm5iZiI6MTc0NzQ2MzU5Nn0.OriL6KymwNJqwC63vKYthjPNzY3GEvX5ozm7ZZNPT8g&client=7406febc-28a6-43ab-b159-3255f6d14227&mode=fit","logoId":"760e0c49-480b-4a06-905b-2bbf457adfd3","isLogoAvailable":true,"helpCenterTitle":"Welcome to Exaba's Support Desk","sharedPortalName":"Exaba Support Desk","userInitialAnnouncementHeader":"Critical Requests","userInitialAnnouncementMessageWiki":"<p>If your issue is business critical, please call our team on 0800 110 302</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Exaba's Support Desk","sharedPortalName":"Exaba Support Desk","announcementHeader":"Critical Requests","announcementMessage":"If your issue is business critical, please call our team on 0800 110 302","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1ecbfc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/283c112d-f4e8-4cb9-ab75-144f12a115c4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2ZmViYy0yOGE2LTQzYWItYjE1OS0zMjU1ZjZkMTQyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4M2MxMTJkLWY0ZTgtNGNiOS1hYjc1LTE0NGYxMmExMTVjNCI6WyJyZWFkIl19LCJleHAiOjE3NDc0NjQxOTYsIm5iZiI6MTc0NzQ2MzU5Nn0.sZKQwg6DtgJ9NgMqNwdhFBtV7SM2Sdh07NT1dVKBIBM&client=7406febc-28a6-43ab-b159-3255f6d14227&height=300&mode=fit","bannerMediaApiFileId":"283c112d-f4e8-4cb9-ab75-144f12a115c4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10022,"serviceDeskId":1,"name":"Exaba Support Desk","description":"<p>Welcome! You can raise a support request from the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://luminateone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://luminateone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://luminateone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://luminateone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"27","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10531,"iconUrl":"https://luminateone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://luminateone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2ZmViYy0yOGE2LTQzYWItYjE1OS0zMjU1ZjZkMTQyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc0NjQ3OTYsIm5iZiI6MTc0NzQ2MzU5Nn0.OETP8fvmJNNtmJfPrwNI2GRs9eTZMBgrHPcIweksFuU","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"7406febc-28a6-43ab-b159-3255f6d14227","tokenDurationInMins":20}},"reqCreate":{"id":6,"projectId":10022,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10476,"iconUrl":"https://luminateone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Critical","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10001","label":"None","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having, include the page/platform URL if applicable.","descriptionHtml":"<p>Please provide details of the problems you are having, include the page/platform URL if applicable.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10081","fieldConfigId":"10242","label":"URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2025-05-17T18:33:16+1200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2ZmViYy0yOGE2LTQzYWItYjE1OS0zMjU1ZjZkMTQyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc0NjQ3OTYsIm5iZiI6MTc0NzQ2MzU5Nn0.OETP8fvmJNNtmJfPrwNI2GRs9eTZMBgrHPcIweksFuU","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"7406febc-28a6-43ab-b159-3255f6d14227","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=luminateone","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5e385c031c923452edaf95df429708afaba0d3b5_lout","baseUrl":"https://luminateone.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://internal.solutions.exaba.com","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7406febc-28a6-43ab-b159-3255f6d14227","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d63413a3a24949dc97da5bc713fc48f1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}